Home Care FAQs

We've brought together a team of educators and home care experts to answer the burning questions that you and every home care owner will ask at some point.

Leadership
What roles should I hire for in my home care agency's office staff and when should I hire them?
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Connor Kunz

VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years

Leadership Care Operations
How should I handle service recovery if one of my caregivers makes a huge mistake?
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Jonathan Chapman

Director of Customer Education at Careswitch, former head of franchisee training at SYNERGY HomeCare corporate

Leadership Care Operations
What should I do if I have a caregiver who is consistently late to shifts or not following care plans?
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Jonathan Chapman

Director of Customer Education at Careswitch, former head of franchisee training at SYNERGY HomeCare corporate

Job Ad Templates Leadership
Where can I get a good job description template for a Director of Operations at my home care agency?
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Connor Kunz

VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years

Leadership Finances
Are there any value-adds home care owners overlook that can help maximize the value of their agency?
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Jennifer Ramos

Managed and sold three different home care agencies; CEO of JR3 Consulting

Leadership Care Operations
How do I know if I should fire a client?
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Brett Ringold

Vice President of A Long-Term Companion

Leadership Finances
What’s the biggest mistake home care owners make when preparing to sell an agency?
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Jennifer Ramos

Managed and sold three different home care agencies; CEO of JR3 Consulting

Leadership Finances
What are the most important things a home care agency owner should be thinking about now if they want to sell in five years?
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Jennifer Ramos

Managed and sold three different home care agencies; CEO of JR3 Consulting

Leadership Finances
What's a good profit margin for a home care agency and how big a cut should I take as the owner?
Connor Kunz profile photo

Connor Kunz

VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years