Home Care FAQs

We've brought together a team of educators and home care experts to answer the burning questions that you and every home care owner will ask at some point.

Care Operations Recruitment & Retention
What should a 90-day caregiver retention plan look like?
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Connor Kunz

VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years

Leadership Care Operations
How should I handle service recovery if one of my caregivers makes a huge mistake?
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Jonathan Chapman

Director of Customer Education at Careswitch, former head of franchisee training at SYNERGY HomeCare corporate

Legal Care Operations
How can I make sure my home care agency's training is meeting state compliance requirements?
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Becki Harrington-Davis

Senior Content Marketing Manager at CareAcademy

Software Care Operations Finances
Is there a way for home care agency owners to get their agency management/scheduling software for free?
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Connor Kunz

VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years

Care Operations
Should I pay my caregivers for time spent on training if I'm not legally required to?
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Becki Harrington-Davis

Senior Content Marketing Manager at CareAcademy

Leadership Care Operations
What should I do if I have a caregiver who is consistently late to shifts or not following care plans?
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Jonathan Chapman

Director of Customer Education at Careswitch, former head of franchisee training at SYNERGY HomeCare corporate

Job Ad Templates Care Operations
What should a good job ad for a home care coordinator/scheduler look like?
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Connor Kunz

VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years

Leadership Care Operations
How do I know if I should fire a client?
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Brett Ringold

Vice President of A Long-Term Companion

Care Operations Software
How should I organize paperwork such as client files and care plans?
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Jessica Nobles

Co-founder and business coach for Home Care Ops, built a 7-figure home care business in one year

Finances Care Operations
What's the best way to tell our clients that we're increasing our rates?
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Adam Corcoran

Director of Business Development at Golden Care, owner of Home Care Flyers, helped build a multimillion dollar agency from the ground up

Care Operations
We've just had our first state audit and we failed in a couple areas. How can I make sure we pass future state audits?
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Ilya Vakhutinsky

Careswitch CEO, home health aide's son, Forbes 30 Under 30, caregiver advocate

Care Operations
How can I make sure my caregiver training is in compliance with state requirements?
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Gina Murray

Started and sold a $5M agency in 6 years; co-founder of CINCH Community Care Management

Care Operations Software
What's the best home care software to run my agency with?
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Connor Kunz

VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years

Care Operations
One of my clients has started paying their caregiver under the table. What should I do?
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Gina Murray

Started and sold a $5M agency in 6 years; co-founder of CINCH Community Care Management