Jonathan Chapman
Director of Customer Education at Careswitch, former head of franchisee training at SYNERGY HomeCare corporate
Leadership
Care Operations
What should I do if I have a caregiver who is consistently late to shifts or not following care plans?
Recruitment & Retention
When is it time to hire a recruiter for my home care agency?
Rachel Gartner
Former home care recruiter who was so successful that she founded her own recruitment firm (Carework)
Sales & Marketing
I just started my agency. How should I go about getting my first five clients?
Gregg Mazza
Founded a home care agency, almost ran out of capital after two years, figured things out and scaled past $5M
Finances
Are there any financial statements I might not be using that would give me a leg up in my home care agency's financial health?
Jennifer Ramos
Managed and sold three different home care agencies; CEO of JR3 Consulting
Leadership
Finances
Are there any value-adds home care owners overlook that can help maximize the value of their agency?
Jennifer Ramos
Managed and sold three different home care agencies; CEO of JR3 Consulting
Software
Finances
Care Operations
Is there a way for home care agency owners to get their agency management/scheduling software for free?
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Leadership
Care Operations
How do I know if I should fire a client?
Brett Ringold
Vice President of A Long-Term Companion
Sales & Marketing
Finances
How much should I pay a home care marketer?
Erica Horner
Home care sales consultant & project manager at corecubed
Sales & Marketing
At what point should I hire a marketer for my home care business?
Erica Horner
Home care sales consultant & project manager at corecubed
Leadership
Finances
What’s the biggest mistake home care owners make when preparing to sell an agency?
Jennifer Ramos
Managed and sold three different home care agencies; CEO of JR3 Consulting
Recruitment & Retention
What's the best way to recruit caregivers for my home care agency?
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Legal
Should I apply for Employee Retention Credits and how do I know if my home care agency qualifies?
Angelo Spinola
Home health, home care and hospice chair at Polsinelli
Sales & Marketing
How can I decide how many referral partners to work with?
Brett Ringold
Vice President of A Long-Term Companion
Leadership
Finances
What are the most important things a home care agency owner should be thinking about now if they want to sell in five years?
Jennifer Ramos
Managed and sold three different home care agencies; CEO of JR3 Consulting
Software
Care Operations
How should I organize paperwork such as client files and care plans?
Jessica Nobles
Co-founder and business coach for Home Care Ops, built a 7-figure home care business in one year
Recruitment & Retention
How do I get more applicants to show up to interviews?
Madeline Cecil
Content Writer @ Hireology
Software
Is there a payroll system that's built into a scheduling software? Are there advantages to this?
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Finances
Care Operations
What's the best way to tell our clients that we're increasing our rates?
Adam Corcoran
Director of Business Development at Golden Care, owner of Home Care Flyers, helped build a multimillion dollar agency from the ground up
Sales & Marketing
Should I focus on local SEO rankings?
Jason Chagnon
CEO of Home Care Marketing Pros; digital marketing consultant to senior care businesses
Care Operations
We've just had our first state audit and we failed in a couple areas. How can I make sure we pass future state audits?
Ilya Vakhutinsky
Careswitch CEO, home health aide's son, Forbes 30 Under 30, caregiver advocate
Sales & Marketing
How do I get my home care agency to show up first in local Google searches?
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Recruitment & Retention
How can I attract quality online caregiver applicants who are ready to work?
Rachel Gartner
Former home care recruiter who was so successful that she founded her own recruitment firm (Carework)
Care Operations
How can I make sure my caregiver training is in compliance with state requirements?
Gina Murray
Started and sold a $5M agency in 6 years; co-founder of CINCH Community Care Management
Sales & Marketing
How many referral partners should I touch base with per week?
Tim Murray
Started and sold a $5M agency in 6 years; co-founder of CINCH Community Care Management
Sales & Marketing
How can I build referral relationships with hospitals?
Tim Murray
Started and sold a $5M agency in 6 years; co-founder of CINCH Community Care Management
Sales & Marketing
What are the biggest mistakes home care agency owners make when building their sales process?
Jonathan Chapman
Director of Customer Education at Careswitch, former head of franchisee training at SYNERGY HomeCare corporate
Software
Care Operations
What's the best home care software to run my agency with?
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Finances
If there's an economic recession this year, how will that impact my home care agency?
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Sales & Marketing
Finances
What are the best ways home care owners can overcome revenue plateaus?
Clint Nobles
Built a multimillion dollar home care agency, founded Home Care Ops, operational methodologist for Fortune 500 companies
Leadership
Finances
What's a good profit margin for a home care agency and how big a cut should I take as the owner?
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Finances
How much does it cost to start a home care agency?
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Care Operations
One of my clients has started paying their caregiver under the table. What should I do?
Gina Murray
Started and sold a $5M agency in 6 years; co-founder of CINCH Community Care Management
Request/Contribute
I have a question I'd like to get answered. How do I submit it?
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Request/Contribute
I want to contribute an FAQ response to this page. What are the guidelines?
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years