We've brought together a team of educators and home care experts to answer the burning questions that you and every home care owner will ask at some point.
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Jeremy Fuller
Managing Director of Grow Home Care Marketing; website, SEO, and digital marketing expert
Julio Briones
CEO of Briones Consulting - helping 7-figure home care agencies grow
Debbie Miller
Former pharma sales rep who built a $10M home care company and founded 52 Weeks Marketing
Debbie Miller
Former pharma sales rep who built a $10M home care company and founded 52 Weeks Marketing
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Mark Johnson
EA specializing in home care agencies
Shelby Palmeri
Hiring expert at CareerPlug
Jason Chagnon
CEO of Home Care Marketing Pros; digital marketing consultant to senior care businesses
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Jonathan Chapman
Director of Customer Education at Careswitch, former head of franchisee training at SYNERGY HomeCare corporate
Becki Harrington-Davis
Senior Content Marketing Manager at CareAcademy
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Becki Harrington-Davis
Senior Content Marketing Manager at CareAcademy
Ilya Vakhutinsky
Careswitch CEO, home health aide's son, Forbes 30 Under 30, caregiver advocate
Sabrina Sattler
Account Executive at Careswitch, home care agency advisor specializing in startup success and longevity
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Jonathan Chapman
Director of Customer Education at Careswitch, former head of franchisee training at SYNERGY HomeCare corporate
Rachel Gartner
Former home care recruiter who was so successful that she founded her own recruitment firm (Carework)
Gregg Mazza
Founded a home care agency, almost ran out of capital after two years, figured things out and scaled past $5M
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Jennifer Ramos
Managed and sold three different home care agencies; CEO of JR3 Consulting
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Jennifer Ramos
Managed and sold three different home care agencies; CEO of JR3 Consulting
Erica Horner
Home care sales consultant & project manager at corecubed
Brett Ringold
Vice President of A Long-Term Companion
Erica Horner
Home care sales consultant & project manager at corecubed
Jennifer Ramos
Managed and sold three different home care agencies; CEO of JR3 Consulting
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Angelo Spinola
Home health, home care and hospice chair at Polsinelli
Brett Ringold
Vice President of A Long-Term Companion
Jennifer Ramos
Managed and sold three different home care agencies; CEO of JR3 Consulting
Jessica Nobles
Co-founder and business coach for Home Care Ops, built a 7-figure home care business in one year
Madeline Cecil
Content Writer @ Hireology
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Adam Corcoran
Director of Business Development at Golden Care, owner of Home Care Flyers, helped build a multimillion dollar agency from the ground up
Jason Chagnon
CEO of Home Care Marketing Pros; digital marketing consultant to senior care businesses
Ilya Vakhutinsky
Careswitch CEO, home health aide's son, Forbes 30 Under 30, caregiver advocate
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Rachel Gartner
Former home care recruiter who was so successful that she founded her own recruitment firm (Carework)
Gina Murray
Started and sold a $5M agency in 6 years; co-founder of CINCH Community Care Management
Tim Murray
Started and sold a $5M agency in 6 years; co-founder of CINCH Community Care Management
Tim Murray
Started and sold a $5M agency in 6 years; co-founder of CINCH Community Care Management
Jonathan Chapman
Director of Customer Education at Careswitch, former head of franchisee training at SYNERGY HomeCare corporate
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Clint Nobles
Built a multimillion dollar home care agency, founded Home Care Ops, operational methodologist for Fortune 500 companies
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Gina Murray
Started and sold a $5M agency in 6 years; co-founder of CINCH Community Care Management
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
Connor Kunz
VP @Careswitch, former head of education @ Home Care Pulse, scaled a service business 7 figures in 3 years
As a business owner, you completely understand the importance of caregivers showing up to every shift and on time. Unfortunately, it is all too common for some agency owners to have caregivers arriving to shifts late, not completing all of the tasks outlined in a client’s care plan, or worse calling out of a shift.
What can you do to ensure caregivers show up to every shift, on time, and adhere to care plans?
There are 3 things you can do to improve this.
Paint a clear picture of the impact.
I’ve always been vocal about the importance of sharing with caregivers the positive impact they make on the community. Unfortunately, sometimes it is not as well understood regarding calling out or being late. To some, this can be seen as harmless.The truth is these clients are dependent upon this support and it can cause a great deal of stress to both the client as well as their family when schedules change. Having a clear dialogue with your employees about the positive impact they can make can be inspiring and don’t shy away from the conversation about how clients and family members can be negatively impacted by tardiness, call outs, and inconsistent care.
Incentivize the desired standard.
You have tremendous power in motivating your employees to meet the standards that you set. It’s important to have consistent policies that are adhered to. For example, with regards to attendance, there should be a policy for call-outs. Specifically, it should include (at the very least) a certain time frame and that they communicate with someone in the office. Tardiness should not be allowed and followed up with a series of progressive discipline, starting with a verbal warning to ultimately termination.
A no-call no show without proof of some kind of emergency most definitely be responded to with termination. If it is discovered during a Quality Assurance Visit that certain aspects of the care plan are not being adhered to, this should necessitate a private conversation with the caregiver.
All of these things should be tied to a caregiver’s Key Performance Indicators (KPIs) which should be tied to reviews, bonuses, awards, and other types of incentives. Be sure to also celebrate those that are meeting these standards on a regular basis.
Remove obstacles
Sometimes there can be circumstances that are unknown to you and contributing to these issues. Being able to have open dialogues with your caregivers is important. There can be situations that they may be embarrassed to discuss, or you may not be setting up your caregiver for success due to poor scheduling. Typically, caregivers may refrain from sharing things and prefer to keep it to themselves because of a fear of being confrontational, nervous about coming across as complaining, or even because of a sense of pride.
By having strong relationships with your caregivers, specifically having someone who is the point person that they can go to, is key.By having this person have regular check-ins, inquire if their schedule is working out, and discuss any performance issues, they’ll feel that the office truly cares about them, will be willing to be upfront about any issues, and perform better.
Be understanding of the causes for tardiness or not adhering to care plans. It’s possible that a caregiver is struggling with coordinating childcare, has some transportation issues on certain days, or maybe wasn’t properly trained on certain tasks and is not comfortable performing them. If you approach these with compassion, you’ll get a much better response.